|
 |  |  |  | 
|  |
|
|
|
Through our full service in-bound call center, we are capable of systematically managing inbound loan origination leads for advertising programs as well as assisting in consumer support in foreclosure mitigation. Our call center team will minimize your capital expenses and maximize your profits. Our reliable, cost-effective service complements your corporation's branding and marketing effort and enhances you customer service reputation.
We help you maximize your carefully crafted direct-response loan origination campaign. Our 24-hour Live Agents are available to ensure that every lead is captured with careful compliance with RESPA. You spend a lot of time and effort developing and producing direct response materials. We provide our staff detailed training on your products, services & philosophies. Once you've launched your campaign, the Call Center of Corporate Resources Group is there to capture your in-bound calls and provide detailed reporting, so that you can measure results. Our professional and skilled representatives are available around the clock for primary or overflow call volume. We can warm-transfer leads directly to your loan officers to achieve the highest lead capture rate possible.
Our Call Center representatives are equally skilled at participating in your mortgage servicing and loss mitigation efforts. Our superior staff and state-of-the-art equipment allows us to perform according to your specifications every time. Lenders and servicers benefit by having professional staff available for Level I borrower consulting. Our careful scripting and branching assures that our staff is compassionate while also promoting your foreclosure prevention and loan modification plan. We escalate complex issues based on your specific criteria. All of our phone calls are monitored and recorded for compliance purposes.
| |
|
1199 N. Orange Avenue Orlando, Florida 32804
407-895-8150 Fax 407-895-8170
info@crgteam.com
|
